Their role in Employee Support, Coaching
and Discipline
As you are aware, at most First Air locations management no longer performs a
number of operational and administrative duties. Those tasks are now done by
Cargo, Customer Service or Station Coordinators. Coordinators have a
responsibility to ensure the operation runs smoothly and provide a positive
environment for their peers.
The CAW Collective Agreement speaks to the responsibilities of Coordinators.
Cargo, Customer Service and Station Coordinators all have similar leadership
roles which are defined in Article 4.05 of the Agreement. As well as remaining a
full working member in their unit, Coordinators are responsible to:
- provide leadership to their group of employees;
- supply on the job training and instruction that supports and directs
Agents in areas of technical expertise, customer service and operational
demands;
- perform administrative duties such giving input into employee scheduling
and the day to day assignment of duties;
- ensure agents adhere to company policies and procedures, and report
deviations from polices to management.
Even though coordinators lead and direct the work of their peers they are
still full working members of the Agent group. At times, Coordinators may speak
to other CAW members about aspects of their work with a view to improving
performance in the future. When Coordinators coach others it should be done
informally: it must be positive, respectful, and focused on providing the
supports an Agent needs to be successful in their function. If problems persist,
Coordinators should ask the union for assistance knowing they will receive help
to correct all bona fide performance issues. If inappropriate behaviour does not
change, Coordinators are contractually required to report breaches of company
policies to management. Under no circumstances should a Coordinator be directly
involved in the formal discipline of another CAW member. Progressive discipline
is solely the responsibility of management.
Copies of the Collective Agreement describing the role of Coordinators
(Article 4.05) can be found on the CAW’s webpage at
www.caw2002tca.ca. Follow
the links to Collective Agreements and a copy of the First Air agreement can be
downloaded in Adobe (PDF) format.
For further information on the responsibilities of Coordinators contact Sarah
Mulvihill at [email protected]
Mark Hemstock at
[email protected] or Heather Spence at
[email protected].
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