May 30, 2018 at 6:05 PM
Getting to Know Your Local: May Edition - 2018
Welcome to Getting to Know Your Local, a Unifor Local 2002 newsletter dedicated to bringing you information about our Local and our members. For the month of May, we are introducing you to the following three units:
Swissport (Toronto) District 318
Our Passenger Service and ACAP members process passengers and baggage at check-in, perform gate related duties, attend to passengers with special needs, perform weight and balance and baggage tracing. Members also operate surreys throughout the terminal which includes assisting passengers on and off the surrey.
Swissport International Ltd. is a global leader of ground services and air cargo handling for the aviation industry, there are active at 315 airports in 50 countries across all five continents. Since the acquisitions of Handlex and Service Air, our Local 2002 has been serving the members of Swissport for over 25 years.
Porter Airlines (Toronto) District 362
Our Customer Service Representatives/Customer Service Ambassadors members work at Toronto’s Billy Bishop City Airport. Members provide customer service to the travelling public, checking-in of passenger and baggage, manage passenger lines at check-in, act as welcome Ambassadors for arriving passengers, assist passengers with special needs, aircraft grooming and perform aircraft security checks as required.
Porter Airlines operates regularly scheduled flights between Toronto, and locations in Canada and the United States using Bombardier Dash-8 Q400 turboprop aircraft. As of 2017, Porter Airlines flies to 16 Canadian cities and 8 US cities and they are conveniently located near the downtown financial and tourism core of Toronto. We have been representing the Porter members since 2014.
Aeroplan (Vancouver and Montreal) Districts: 104 and 404
Our members assist with the booking of various rewards for customers, provide answers to customer service questions related to on-line bookings, and support customers with their on-line transactions. Aeroplan program was created in July 1984 by Air Canada as an incentive program for its frequent flyer customers. In 2002,
Aeroplan was spun off as a separate corporate entity and eventually sold to Aimia. Over the years, Aeroplan has evolved into a loyalty marketing program there are currently 5 million active members in the program. We are currently in the midst of negotiating a new collective agreement for our members at Aeroplan. Since 1984 we have represented the Aeroplan members under the Air Canada collective agreement, and in 2009 Aeroplan bargained their own collective agreement after being sold by Air Canada.