AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Air Canada Bargaining Survey Deadline for Customer Sales & Service Agents: July 31, 2018

As previously communicated, the Union is preparing to enter into early collective bargaining...

1:30 PM | July 18, 2018

Air Canada CSA/ACS D301 Toronto:Election Notice for (1) Vice Chairperson

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s).
 

9:00 AM | July 16, 2018

Air Canada: Vacancy for (1) Bilingual Women’s Advocate position in Eastern Region

Unifor Local 2002 is seeking to fill one vacancy for the Air Canada- Bilingual Women’s Advocate position in the Eastern Region. 

10:00 AM | July 13, 2018

Air Canada District 400 YUL: Election notice - (4) Vice Chairperson

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

6:05 AM | June 25, 2018

Air Canada Customer Sales and Service Agents: Bargaining Survey

As previously announced, Air Canada has initiated discussions about entering into early bargaining...

12:00 PM | June 15, 2018

Announcement from Unifor/Air Canada Bargaining Committee Customer Sales and Service Agents

Air Canada has initiated discussions about entering into early bargaining. The airline industry, workplace, and workforce are evolving rapidly, thus provoking a need for change...

2:51 PM | June 7, 2018

Air Canada CJM, D304: Election Notice - Health and Safety Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

12:00 PM | May 28, 2018
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