AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Air Canada Customer Sales and Service Agents: Bargaining Survey

As previously announced, Air Canada has initiated discussions about entering into early bargaining...

12:00 PM | June 15, 2018

Announcement from Unifor/Air Canada Bargaining Committee Customer Sales and Service Agents

Air Canada has initiated discussions about entering into early bargaining. The airline industry, workplace, and workforce are evolving rapidly, thus provoking a need for change...

2:51 PM | June 7, 2018

Air Canada CJM, D304: Election Notice - Health and Safety Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

12:00 PM | May 28, 2018

Air Canada, D508: Election Notice - Vice-Chairperson

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

7:00 AM | April 9, 2018

Air Canada – It's a Barbie World

As you may have read, from last week's email communication dated March 21st, Air Canada released its latest corporate fantasy publication, "Airports Style Standards Book" and its sister publication relating to the Concierge group...

2:30 PM | March 26, 2018

Air Canada Bargaining Committee News: Issue # 6

Air Canada Bargaining Committee News: Issue # 6

1:30 PM | February 20, 2018
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