AC: Customer Sales and Service / CES

AC: Customer Sales and Service / CES

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.
  

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Air Canada CSSA Members: Notice for Ratification Meetings and Vote

As previously communicated, the Bargaining Committee reached a tentative agreement on January 15, 2020. 

6:55 PM | January 17, 2020

Unifor reaches tentative deal with Air Canada

Unifor Local 2002, the union representing customer service agents in call centres and airports, customer journey management and customer relations representatives have reached a tentative agreement with Air Canada...

6:00 PM | January 15, 2020

Air Canada D500 Halifax - Election for 1 (VC) and 1 (H&S) Rep

Air Canada District 500 Election Notice for the following postions: 

7:00 AM | January 13, 2020

Air Canada and Jazz Aviation update on Small Base Award

In October, 2019, Arbitrator Tom Hodges issued his final award with regards to the "small base" grievances filed by Unifor...

9:00 AM | December 11, 2019

Air Canada CSSA’s: Notes from Negotes - Unifor Local 2002 Files for Conciliation

Your Bargaining Committee has been at the bargaining table with the Company on several occasions to bargain a new collective agreement...

4:30 PM | December 2, 2019

Air Canada CSSA’s: Notes from Negotes - Bargaining Update for November 1st, 2019

This week (October 25 to November 1st, 2019) the Bargaining Committee and the Company met to continue negotiations. 

4:56 PM | November 1, 2019

Notes from Negotes-Bargaining Update for October 25, 2019

On October 21st, 2019, we met with the Company to obtain their responses to our proposals which we presented to them during the week of October 8, 2019. 

6:30 PM | October 25, 2019
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