AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Local 2002 Convention inspires and engages delegates

Over 200 delegates, observers and guests attended Local 2002 triennial convention at the CAW Family Education Centre in Port Elgin from May 10-12, 2011.

12:00 PM | May 13, 2011

Air Canada: It’s time for a fair deal

At CAW Council held in Port Elgin April 29 to May 1, President Ken Lewenza recommended that all CAW locals fully support the bargaining committee and membership of Air Canada, Local 2002 as they go through yet another challenging round of negotiations with the employer...

4:32 PM | May 6, 2011

Air Canada: Stand up and be counted!

UPDATED: May 16, 10:00 Eastern Time Your Air Canada bargaining committee resumed talks with the company on April 25, 2011. To date, we have continued to deal with...

3:11 PM | April 29, 2011

Calgary: Rally for a fair deal!

This is your opportunity to make your voice heard!

2:33 PM | April 26, 2011

Air Canada: Montreal rally for a fair deal

Earlier today, more than 100 CAW members from Air Canada openly took their frustrations to management by rallying together outside of Montreal International Airport...

9:00 PM | April 21, 2011

CAW Local 2002: Rally for a fair deal

This is your opportunity to make your voice heard!

10:45 AM | April 19, 2011

Air Canada: Bargaining Update

At the bargaining table, management often forgets about their glossy posters that talk about "valuing employees”, "integrity” and "driving for excellence...”

6:48 PM | April 15, 2011
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