AC: Customer Sales and Service / CES

AC: Customer Sales and Service / CES

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.
  

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Air Canada workers to receive income top-up, following union and employer negotiation

Unifor welcomes Air Canada's announcement that it intends to use a new federal wage supplement plan to top up the pay of more than 3,000 Unifor members who were placed on Off Duty Status due to COVID-19...

12:30 AM | April 8, 2020

Air Canada CSSA Members Ratify New Six-Year Agreement

Unifor Local 2002 wishes to announce that late this evening, the Air Canada CSSA members ratified a new collective agreement...

7:50 PM | March 15, 2020

Air Canada CSSA's: Bargaining Update – March 9, 2020

Today, Unifor Local 2002's Air Canada leadership, consisting of District Chairpersons and Vice Chairpersons from across the country, convened in Toronto...

8:30 PM | March 9, 2020

Air Canada CSSA’s: Updated Tentative Agreement Ratification Meetings and Vote

The Bargaining Committee reached an updated tentative agreement on March 5, 2020

4:00 PM | March 6, 2020

Air Canada CSSA’s: Updated Tentative Agreement reached on March 5, 2020

Late this afternoon (March 5th, 2020), and after two days of intense bargaining, the Union and Air Canada have reached an updated tentative agreement...

5:15 PM | March 5, 2020

Human Rights Coordinator required for Unifor Local 2002

Local 2002 has a position for a full-time Human Rights Coordinator. The duties and responsibilities are as follows...

9:00 AM | March 3, 2020

Air Canada CSSA’s: Bargaining Update - February 26, 2020

As you are aware, your Bargaining Committee and the national union (including the National Union President)...

5:30 PM | February 26, 2020
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