AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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CAW Local 2002: Rally for a fair deal

This is your opportunity to make your voice heard!

10:45 AM | April 19, 2011

Air Canada: Bargaining Update

At the bargaining table, management often forgets about their glossy posters that talk about "valuing employees”, "integrity” and "driving for excellence...”

6:48 PM | April 15, 2011

CAW Prepares for Strike Vote at Air Canada as Negotiations Lag

Representatives of more than 3,800 CAW members at Air Canada met today in Toronto to prepare for a coming strike vote, should negotiations continue to lag with the airline...

12:35 PM | April 13, 2011

Air Canada CEO Payment Excessive, CAW Local 2002 President says

The payment of $4.6 million to Air Canada CEO Calin Rovinescu last year, plus a retention bonus to stay with the airline, is a disgrace especially after years of difficult economic times in the airline industry...

11:05 AM | April 12, 2011

Air Canada: Special Notice concerning the Bargaining Committee

The CAW Local 2002 Bargaining Committee for Air Canada has been advised that Sylvia Rothlin, the elected Air Canada Central Region Bargaining Representative, has returned to her duties...

8:15 AM | April 11, 2011

Air Canada Bargaining Update: ‘Determined to Make Progress’

On April 5th, Air Canada Bargaining resumed as Conciliator Carol A. Wall joined the bargaining process...

6:42 PM | April 8, 2011

Air Canada Bargaining Update: Determined to make progress

As our membership should be aware the bargaining committee has committed that while in negotiations, regular updates will be distributed and posted Friday of each week...

8:00 PM | March 31, 2011
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