AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Air Canada Bargaining Update: Determined to make progress

As our membership should be aware the bargaining committee has committed that while in negotiations, regular updates will be distributed and posted Friday of each week...

8:00 PM | March 31, 2011

Air Canada: Bargaining Update

As communicated to the membership in previous bulletins, your Air Canada Bargaining Committee filed a Notice of Dispute on March 11th 2011 to begin the Conciliation process under the Canada Labour Code...

4:00 PM | March 26, 2011

Air Canada: Bargaining Update

As communicated last week, a decision was made by the CAW to apply for conciliation under the Canada Labour Code...

4:30 PM | March 19, 2011

Air Canada: Bargaining Update

The CAW opened bargaining with Air Canada on February 11th, 2011 and has been meeting for several weeks...

6:30 PM | March 14, 2011

Air Canada: Bargaining update

It has been several years since negotiations have not been influenced by adverse economic conditions and we have had the opportunity to enter into traditional bargaining with Air Canada...

3:00 PM | March 4, 2011

Air Canada bargaining talks underway

Air Canada bargaining commenced February 11, 2011 and the formal bargaining process has begun...

8:00 PM | February 25, 2011

Countdown: Issue 4

Bargaining new for Air Canada members of CAW Local 2002

9:00 AM | February 21, 2011
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