AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

View All News

Air Canada Bargaining Committee News: Issue #4

Since our last bulletin, the Unifor Bargaining Committee has been working hard at resolving the following issues with the Company. Below is an update on some of the issues that have been raised.

11:15 AM | October 31, 2017

Air Canada D401: Election notice - Vice Chairperson

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

7:00 AM | October 9, 2017

Air Canada Bargaining Committee News: Issue #3

Since our last bulletin, the Unifor Bargaining Committee has been pursuing and closing-out issues with the Company...

10:00 AM | August 8, 2017

Air Canada Bargaining Committee News: Issue #2

The Bargaining Committee has continued to work on resolving the issues raised by our members...

11:00 AM | March 27, 2017

Air Canada Women's Advocate Eastern - vacancy

Air Canada Regional Women Advocates are a negotiated position in the collective agreement with Air Canada. Currently there is a vacancy for the Eastern Region...

10:00 AM | February 9, 2017

Air Canada Bargaining Committee News: Issue #1

Nine cities, nine airports and one reservations office with three more reservations offices, Customer Journey Management (CJM) and Customer Relations (CR) are still to come...

10:35 AM | February 7, 2017

Air Canada Bargaining Committee News

The Air Canada Bargaining committee roadshow is off to a good start. We visited many workplaces last week and will be attending additional locations...

6:00 PM | January 25, 2017
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