AC: Customer Sales and Service / CES

AC: Customer Sales and Service / CES

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.
  

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Air Canada CSSA/CES: Information on the GIDIP Plan

As previously explained in our recent message, some members have expressed their concerns about the GIDIP Plan. The Unifor Air Canada Bargaining Committee have forwarded the comments to the GIDIP Trustees...

4:00 PM | March 29, 2023

Jazz and Air Canada: Small Base Update

The Unifor Jazz and Air Canada bargaining committees met with Jazz and Air Canada to discuss the Memorandum of Understanding (MOU)...

10:15 AM | March 29, 2023

Air Canada: Vacancy for (1) Bilingual Women’s Advocate position – Eastern Region

Unifor Local 2002 is seeking to fill a vacancy for the Air Canada-Bilingual Women’s Advocate position in the Eastern Region.

2:01 PM | March 15, 2023

Air Canada CSSA/CES: Unifor’s negotiated Settlement on 10 Paid Sick days for Federally regulated employees

This is to follow up on the earlier bulletin regarding Air Canada’s implementation of the new federal legislation on paid sick leave...

12:00 PM | March 14, 2023

Air Canada CSSA/CES: Members of Unifor Local 2002 participating in the GIDIP program

The Air Canada Bargaining Committee has received concerns regarding our Group Insurance Disability Income Plan (GIDIP)...

4:00 PM | March 8, 2023

Unifor Local 2002 GIDIP Roadshow Meetings: Ottawa, Montreal, and Toronto

The Unifor Local 2002 Group Insurance Disability Income Plan (GIDIP) Board of Trustees will be conducting roadshow meeting presentations...

12:45 PM | March 8, 2023

Air Canada: Unifor challenges employer on federal policies

Yesterday evening, your Unifor Bargaining Committee was advised by Air Canada about its new Paid Sick Day Policy following the new federal rule that was put in place...

1:00 PM | February 23, 2023
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