AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Air Canada: Election - Bargaining committee member, Central region

The following members were officially nominated at the close of nominations on: September 19, 2016...

6:00 AM | September 23, 2016

Air Canada: Election - Bargaining committee member, Eastern region

The recent election call has resulted in the acclamation of the following candidate...

6:00 AM | September 23, 2016

Air Canada: Election - Bargaining committee member, Atlantic region

The following members were officially nominated at the close of nominations on: September 19, 2016...

6:00 AM | September 23, 2016

Air Canada: Election - Bargaining committee members

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s)...

6:00 AM | September 5, 2016

Air Canada D508: Election - (2) Vice-Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

2:43 PM | August 24, 2016

C base closures go forward with arbitrator’s ruling

 Arbitrator Tom Hodges has issued his reasons behind the decisions he made regarding the Air Canada/Jazz c base arbitration...

3:45 PM | August 22, 2016

Arbitrator Hodges delivers decision on C base grievances

Unifor has received the arbitrator’s decision on the C base grievances heard on August 9, 2016...

3:30 PM | August 15, 2016
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