AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

View All News

Air Canada CSSA Pass Priority Details

Thank you for your patience. After what seems like an eternity, Unifor and Air Canada, working together, have built a strong foundation for the future...

5:00 PM | March 21, 2016

Air Canada CSSA Pass Priority Update

Unifor and Air Canada are pleased to announce that Unifor members at Air Canada will receive the same C1 passes awarded to the IAMAW and CUPE work groups...

5:00 PM | March 16, 2016

Air Canada new uniform feedback

Air Canada will be rolling out new uniforms in 2017 for its 28,000 employees...

10:30 AM | March 4, 2016

Air Canada travel pass update

Senior Unifor and Air Canada representatives met to discuss the issue of the inequitable pass priorities...

9:00 AM | December 23, 2015

Air Canada, it’s beginning to look a lot like inequity

Unifor members are angry and upset as a result of the unequal boarding priority. We have heard from many of you, and we would like to thank everyone...

7:05 PM | December 16, 2015

Air Canada: Unifor to address inequity of travel pass priority at high level meeting

Last week, Unifor was advised by Air Canada management that the flight attendants were given a gift for the recent ratification of their collective agreement, in the form of passes...

5:30 PM | December 7, 2015

Regional Women’s Advocates appointed for members of Air Canada bargaining unit

Unifor Local 2002 is pleased to announce the appointment of the Unifor 2002 - Air Canada regional Women’s Advocates...

8:00 AM | August 17, 2015
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