AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

View All News

Regional Women’s Advocates appointed for members of Air Canada bargaining unit

Unifor Local 2002 is pleased to announce the appointment of the Unifor 2002 - Air Canada regional Women’s Advocates...

8:00 AM | August 17, 2015

Health and Welfare Trustee - Pacific and Atlantic Region

A Trustee is required from each Region (Pacific, Western, Central, Eastern and Atlantic) to serve on the Group Income Disability Insurance Plan (GIDIP) Board...

7:00 AM | July 20, 2015

Air Canada Women's Advocates

Air Canada Regional Women Advocates are a negotiated position in the collective agreement with Air Canada...

12:00 PM | July 8, 2015

Air Canada customer service agents ratify new collective agreement

Members of Unifor Local 2002, representing over 4,000 Customer Sales and Service Agents, have ratified a new five-year collective agreement...

10:17 PM | June 25, 2015

Air Canada leadership recommends new deal for members

At a leadership meeting held today in Toronto, Local 2002 officers working at Air Canada voiced their approval for the tentative agreement reached on June 14, 2015...

9:29 PM | June 17, 2015

Air Canada 2015 ratification meetings scheduled

Ratification meetings will be held for Air Canada CSSA members of Local 2002, starting June 18 and concluding Thursday, June 25, 2015...

2:57 PM | June 16, 2015

Air Canada customer service agents reach tentative agreement

Unifor has reached a tentative deal with Air Canada for a five-year collective agreement for over 4,000 Customer Sales and Service Agents...

12:01 PM | June 14, 2015
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