AC: Customer Sales and Service / CES

AC: Customer Sales and Service / CES

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.
  

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Air Canada: Employee Travel Program Enhancements Creates Division

We have all read the recent message from Arielle Meloul-Wechsler, released on January 13, 2022, regarding the updated "Employee Travel Program Enhancements"...

4:30 PM | January 21, 2022

Air Canada D300 YYZ: Notice of Election for 2 Vice Chairpersons

Air Canada District 300 YYZ: Notice of Election for 2 Vice Chairpersons

7:05 AM | January 10, 2022

Air Canada D501 YYT: Notice of Election for 1 Health & Safety Representative

Air Canada District 501 - YYT: Notice of Election for (1) Health and Safety Representative

7:00 AM | January 10, 2022

Air Canada YYZ District 301: Notice of Election Results for 2 Health & Safety Representatives

Air Canada YYZ - Airport District 301: Notice of Election Results for 2 Health & Safety Representatives 

2:47 PM | January 7, 2022

Air Canada D301: Election - Health and Safety Representative

The following members were officially nominated at the close of nominations on: December 15, 2021...

5:30 PM | December 15, 2021

Air Canada D301: Election - Health and Safety Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s)...

8:00 AM | December 1, 2021

Council of Unions Communication #4

This is the fourth such message we are writing to our members – and after a significant collective effort and cooperation between our labour groups, we are finally in a position to provide you with positive news...

9:00 AM | November 12, 2021
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