AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Arbitrator confirms scope work belongs to Unifor

Arbitrator Brian Keller has confirmed that "wheelchair work" is our scope work as protected under article 2.03 in our collective agreement...

4:35 PM | June 1, 2015

Notes from negotes: Issue 17

On Wednesday the arbitration to retain scope work for Air Canada customer service agents continued as the union and company...

3:45 PM | May 29, 2015

Air Canada scope work arbitration and strike vote meetings

This week, important events that impact Air Canada customer service agents will be taking place...UPDATED SCHEDULE

4:07 PM | May 27, 2015

Strike vote meetings scheduled for Air Canada members

Starting Friday, May 29, your Unifor Local 2002 bargaining committee will hold strike vote meetings across the country...

10:22 AM | May 26, 2015

Notes from negotes: Issue 16

Although negotiations between the company and the union are suspended, our determination and vigilance as we protect our scope work continues...

3:00 PM | May 19, 2015

Notes from negotes: Issue 15

Local 2002’s fight to protect scope work is sparking workplace actions across Canada...

8:44 AM | May 3, 2015

Happy May Day!

If there are May Day events planned in your community please make every effort to participate in the fight for a better future for all...

9:10 AM | May 1, 2015
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