AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Air Canada bargaining committee making rapid progress

Your bargaining committee returned to the table with the company and federal mediators on June 8...

2:25 PM | June 13, 2015

Negotiations with Air Canada reconvene

Unifor President Jerry Dias and Air Canada CEO Calin Rovinescu have jointly written to Minister of Transport Lisa Raitt ...

12:17 PM | June 8, 2015

Notes from negotes: Issue 18

Strike mandate gives Air Canada bargaining committee important leverage...

6:00 PM | June 5, 2015

Air Canada opts out of pension funding regulations, signaling funding improvement of defined benefi

On May 26th, Air Canada announced it was opting out of the Air Canada Pension Plan Funding Regulations...

9:00 AM | June 3, 2015

Arbitrator confirms scope work belongs to Unifor

Arbitrator Brian Keller has confirmed that "wheelchair work" is our scope work as protected under article 2.03 in our collective agreement...

4:35 PM | June 1, 2015

Notes from negotes: Issue 17

On Wednesday the arbitration to retain scope work for Air Canada customer service agents continued as the union and company...

3:45 PM | May 29, 2015

Air Canada scope work arbitration and strike vote meetings

This week, important events that impact Air Canada customer service agents will be taking place...UPDATED SCHEDULE

4:07 PM | May 27, 2015
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