AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

View All News

Strike vote meetings scheduled for Air Canada members

Starting Friday, May 29, your Unifor Local 2002 bargaining committee will hold strike vote meetings across the country...

10:22 AM | May 26, 2015

Notes from negotes: Issue 16

Although negotiations between the company and the union are suspended, our determination and vigilance as we protect our scope work continues...

3:00 PM | May 19, 2015

Notes from negotes: Issue 15

Local 2002’s fight to protect scope work is sparking workplace actions across Canada...

8:44 AM | May 3, 2015

Happy May Day!

If there are May Day events planned in your community please make every effort to participate in the fight for a better future for all...

9:10 AM | May 1, 2015

Notes from negotes: Issue 14

Negotiations with Air Canada is still on hiatus...

4:00 PM | April 24, 2015

Notes from negotes: Issue 13 | Talks break down with Air Canada

This past weekend, your Unifor bargaining committee worked extensively in hopes of reaching a tentative agreement for our CSSA members at Air Canada...

4:30 PM | March 31, 2015

Notes from negotes: Issue 12

Despite slow progress for several weeks, negotiations took a turn this week and are heating up...

2:20 PM | March 27, 2015
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