AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

View All News

Air Canada adopts unusual bargaining strategy

Air Canada's rushed application for conciliation is premature and a departure from previous bargaining patterns...

2:00 PM | February 26, 2015

Notes from negotes: Issue 8

Shift trading is a win-win for members and Air Canada...

5:15 PM | February 20, 2015

Air Canada using technology to unilaterally impose changes to shift trading

The company has finally released a bulletin announcing changes to the shift trade policies...

9:12 AM | February 18, 2015

Air Canada, Notes from Negotes: Issue 7

Moving our bargaining agenda forward...

7:34 PM | February 13, 2015

Air Canada cuts employees to the core with shift trading limitations

It has come to our attention that Air Canada intends to severely limit our past practice of shift trading..

1:42 PM | February 4, 2015

Air Canada Proposal Meetings

Plan to participate and be a part of the process...

3:04 PM | September 30, 2014

Notes from Negotes: Issue 2

Bargaining news for Air Canada CSSA members...resources/1/grfx-all/pdf_tiny.gif

3:23 PM | September 26, 2014
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