Canadian North: Customer Service

Canadian North: Customer Service

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Our members serve as customer service agents at airports and cargo offices in Ottawa, Edmonton, Yellowknife, Iqaluit, and both in the Eastern and Western Arctic. The duties that they perform are processing passengers, processing baggage, ticketing, and reservations ensuring all customer needs are administered. They also ensure the aircraft weight and balance, load forms, waybills, and manifests for shipment of freight and loading of cargo are handled according to company operations.

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Canadian North, D226: Election Notice - Bargaining committee member, Non-Standing

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

10:00 AM | May 14, 2018

Canadian North Customer Service: Staff reductions and northern living allowance

On November 3, the union was approached by the company to advise that it will have to reduce staff in both airport and cargo locations in Iqaluit...

12:08 PM | November 4, 2016

Unifor members ratify new agreement with Canadian North's Customer Service group

Unifor Local 2002 is pleased to announce that it has ratified a new collective agreement with Canadian North representing over 200 Customer Service Agents...

2:00 PM | May 16, 2016

Canadian North Customer Service: Ratification schedule [Updated May 6]

Unifor local 2002 is pleased to announce that its bargaining committee has reached a tentative agreement...

3:00 PM | May 6, 2016

Canadian North Customer Service: emergency bulletin

It has come to the union's attention that on today's pay statements, our members have received retroactive pay back to February 1, 2016...

10:00 PM | May 5, 2016

Canadian North Customer Service: Ratification schedule [Updated May 2]

Unifor local 2002 is pleased to announce that its bargaining committee has reached a tentative agreement with Canadian North’s Customer Service group...

6:30 PM | May 2, 2016

Canadian North Customer Service: Ratification schedule

Unifor local 2002 is pleased to announce that its bargaining committee has reached a tentative agreement with Canadian North’s Customer Service group...

3:00 PM | April 18, 2016
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