Canadian North: Customer Service

Canadian North: Customer Service

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Our members serve as customer service agents at airports and cargo offices in Ottawa, Edmonton, Yellowknife, Iqaluit, and both in the Eastern and Western Arctic. The duties that they perform are processing passengers, processing baggage, ticketing, and reservations ensuring all customer needs are administered. They also ensure the aircraft weight and balance, load forms, waybills, and manifests for shipment of freight and loading of cargo are handled according to company operations.

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Canadian North ratification meetings scheduled

Ratification meetings have now been scheduled and details are posted as below...

7:34 PM | September 13, 2013

Canadian North: Tentative Agreement Reached!

Late last night your bargaining committee reached a tentative agreement with Canadian North...

7:45 AM | September 11, 2013

Canadian North: Negotiations Update

We will be going back to the bargaining table with representatives from Canadian North on September 10 and 11...

8:00 PM | September 9, 2013

Canadian North: 99% Strike Mandate

From August 18-24, your bargaining committee conducted strike meetings in Edmonton, Yellowknife, Norman Wells, Inuvik, Cambridge Bay, Rankin Inlet and Iqaluit...

5:30 PM | August 26, 2013

Canadian North Bargaining Update

On June 20, 2013 the Federal Mediation and Conciliation Services appointed two Conciliation Officers to assist the CAW in reaching an agreement with Canadian North...

3:00 PM | July 23, 2013

Canadian North: Union breaks off talks and applies for conciliation

Throughout the bargaining process, your committee has remained professional, tabling reasonable monetary and Article improvements to your collective agreement...

9:00 AM | June 6, 2013

Canadian North Bargaining Update

On April 18th, Canadian North Representatives and your Negotiation Committee participated in a conference call concerning the outstanding Vacation Grievances...

5:00 PM | April 25, 2013
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