Canadian North: Customer Service

Canadian North: Customer Service



Our members serve as customer service agents at airports and cargo offices in Ottawa, Edmonton, Yellowknife, Iqaluit, and both in the Eastern and Western Arctic. The duties that they perform are processing passengers, processing baggage, ticketing, and reservations ensuring all customer needs are administered. They also ensure the aircraft weight and balance, load forms, waybills, and manifests for shipment of freight and loading of cargo are handled according to company operations.

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Canadian North Bargaining Committee reaches tentative agreement

The Canadian North Bargaining Committee joined by Mike Byrne - CAW National Staff Rep met with company for the last three days...

10:00 AM | May 16, 2010

Canadian North: 2010 Bargaining Update

On March 1, 2010 the CAW filed for conciliation with the Canadian Industrial Relations Board (CIRB)...

7:00 AM | April 16, 2010

Canadian North: 2010 Bargaining Update

We have just completed two days of meetings with Canadian North Management. The Bargaining Committee would like to assure members that even though we have gone past the expiration of the collective agreement, our contract continues...

11:15 AM | February 5, 2010

Canadian North: Bargaining Proposal Meetings – Schedule Update

Due to circumstances beyond our control the meetings in Yellowknife have to changed to conference calls and the scheduled times adjusted...

9:30 AM | November 14, 2009

Canadian North Relocates FBO Location

A memo was put out to all Canadian North associates by Stephen Hankirk on Oct 9 through the corporate intranet to clarify rumours about moving the FBO location from Northgate aviation and renting space from Executive Flight Centre at Hanger #2 and usage of their FBO...

6:45 PM | November 4, 2009

Canadian North: Bargaining Proposal Meetings

Your Bargaining Committee (Aida Kirameddine - District Chairperson and Sherry Hodgson - Bargaining Committee Representative) are preparing for negotiations which will take place during the next few months...

10:45 AM | November 2, 2009

Canadian North: Restructuring to impact Edmonton and Yellowknife

Earlier today the CAW held a conference call with the Director of Airport and Operational Performance along with a number of other departmental heads of Canadian North...

4:40 PM | October 2, 2009
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