AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Air Canada CSSA: Clarification on Wage Rates

In the last round of bargaining, gains for Unifor members in 2020 included a significant improvement to the wages for frontline workers at Air Canada...

5:00 PM | October 13, 2021

Air Canada D508 (YSJ) Notice of Writ of Election for 1 Vice Chairperson

Air Canada D508 (YSJ) Notice of Writ of Election for 1 Vice Chairperson

7:50 AM | October 12, 2021

Air Canada District 500- Halifax : Notice of Writ of Election for 1 Vice Chairperson

Air Canada District 500- Halifax: Writ of Election for 1 Vice Chairperson

7:45 AM | October 12, 2021

Air Canada District #301 YYZ: Notice of Election Results for Vice Chairpersons

Air Canada District #301 YYZ: Notice of Election Results for Vice Chairpersons 

4:09 PM | October 8, 2021

Air Canada D301 : Notice of Nominated Candidates - Vice Chairperson

The following members were officially nominated at the close of nominations on: September 27, 2021...

5:15 PM | September 27, 2021

Air Canada District 302 YOW: Notice of Acclaimed Candidate for 1 Vice Chairperson

Air Canada District 302 YOW: Notice of Acclaimed Candidate for 1 Vice Chairperson

3:26 PM | September 27, 2021

Air Canada D304 YYZ Notice of Acclaimed -1 VC and NO Nominations for H&S Rep

Air Canada District 304 YYZ Notice of Acclaimed Candidate for 1 Vice Chairperson and NO nominations for Health and Safety Representative

3:03 PM | September 27, 2021
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