AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Martin Melanson is appointed as GIDIP Trustee for the Atlantic Region

The Unifor Local 2002 Executive Board is pleased to announce that Martin Melanson from Air Canada - District 508 (YSJ – Contact Centre) has been selected as Group Insurance Disability Income Plan (GIDIP) 

4:00 PM | July 3, 2020

Air Canada CSSA Members: COVID-19 - How the Future is Unfolding

The airline industry worldwide has been greatly impacted by this pandemic, and it will take some time before the borders will be fully open and the public will have the confidence to start traveling again.

4:00 PM | June 2, 2020

Mitigation update for Air Canada CSSA members

The Union continues discussions and is experiencing pushback with the employer concerning mitigation including VLOA’s, VSP’s, reduced workweek and other options to minimize the impact and protect members’ employment...

2:15 PM | May 26, 2020

Group Income Disability Insurance Plan (GIDIP) Trustee Vacancy - Atlantic Region

A Trustee is required for the Atlantic region to serve on the Group Income Disability Insurance Plan (GIDIP) Board of Trustees for the Unifor Local 2002 

11:09 AM | April 8, 2020

Air Canada workers to receive income top-up, following union and employer negotiation

Unifor welcomes Air Canada's announcement that it intends to use a new federal wage supplement plan to top up the pay of more than 3,000 Unifor members who were placed on Off Duty Status due to COVID-19...

12:30 AM | April 8, 2020

Air Canada CSSA Members Ratify New Six-Year Agreement

Unifor Local 2002 wishes to announce that late this evening, the Air Canada CSSA members ratified a new collective agreement...

7:50 PM | March 15, 2020

Air Canada CSSA's: Bargaining Update – March 9, 2020

Today, Unifor Local 2002's Air Canada leadership, consisting of District Chairpersons and Vice Chairpersons from across the country, convened in Toronto...

8:30 PM | March 9, 2020
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