AC: Customer Sales and Service / CES

AC: Customer Sales and Service / CES

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.
  

:: SUBSCRIBE TO E-NEWS

Air Canada Bargaining Update: PIPEDA

Here is a point of clarification following the message we sent last week....

4:00 PM | August 1, 2023

Air Canada D101 Vancouver: Notice of Acclaimed Candidate - H&S Representative

Air Canada D101 Vancouver: Notice of Acclaimed Candidate - H&S Representative 

1:37 PM | July 14, 2023

Air Canada D401: Notice of Acclaimed Candidates - Vice Chairpersons

Air Canada D401 Montreal : Notice of Acclaimed Candidates - Vice Chairpersons

8:59 AM | July 5, 2023

Air Canada: Vacancy for (1) Grievance Coordinator

Unifor Local 2002 is seeking to fill one (1) vacancy for the Air Canada Grievance Coordinator position...

12:00 PM | June 21, 2023

Air Canada D401: Election - Vice-Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned positions...

7:30 AM | June 20, 2023

Air Canada: Vacancy for (1) Bilingual Women’s Advocate position – Eastern Region

Unifor Local 2002 is seeking to fill a vacancy for the Air Canada-Bilingual Women’s Advocate position in the Eastern Region...

7:00 AM | April 10, 2023

Air Canada and Jazz : Small Bases Agreement has been finalized

The Unifor Jazz and Air Canada Bargaining Committees have finalized the master transition agreement on the Small Bases with Air Canada and Jazz on Friday, March 31, 2023...

11:00 AM | April 3, 2023
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