AC: Customer Sales and Service

AC: Customer Sales and Service

 LOGO

  

Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Air Canada D300 YYZ: Notice of Acclaimed Candidate - 1 Vice Chairperson

Air Canada District 300 YYZ: Notice of Acclaimed Candidate - 1 Vice Chairperson

2:53 PM | September 27, 2021

Air Canada Members: Pay and Vacation Issues Front and Centre

Many of our recently recalled members have experienced discrepancies in their pay. The union at the district and bargaining levels has engaged the company in its handling of such issues. 

5:00 PM | September 13, 2021

Air Canada D301 - Election: Vice-Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s)...

7:20 AM | September 13, 2021

Air Canada D300 - Toronto: Notice of Election for 1 Vice Chairperson

Air Canada District 300 - Toronto: Notice of Election for 1 Vice Chairperson

7:20 AM | September 13, 2021

Air Canada D302 YOW: Notice of Election for 1 Vice Chairperson

Air Canada District 302 YOW: Notice of Election for 1 Vice Chairperson

7:15 AM | September 13, 2021

Air Canada D304 - Election: Vice-Chairperson, Health and Safety Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s)...

7:10 AM | September 13, 2021

Air Canada Members: Scope work is not for sale

Unifor is aware that Air Canada has reached out to recently retired members and offered them a temporary contract, instructing them to respond to queries at the airport help desk. 

3:44 PM | September 7, 2021
Displaying results 8-14 (of 261)
 |<  <  1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >|