AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Air Canada D500: Notice of Acclaimed Candidate for District Chairperson

The recent election call has resulted in the acclamation of the following candidate...

1:30 PM | September 7, 2021

Air Canada CSSA Members: Recalled Members and Pay Issues

Our recently recalled members have returned to very different workplaces, as a result of the pandemic, but are grateful to have been recalled and are eager to support our customers with their travel plans.
 

2:30 PM | August 26, 2021

Air Canada District 500 (YHZ): Notice of Election for 1 District Chairperson

Air Canada District 500 (YHZ): Notice of Election for 1 District Chairperson

8:05 AM | August 24, 2021

Air Canada D304: Notice of Acclaimed Candidate for District Chairperson

The recent election call has resulted in the acclamation of the following candidate(s)...

6:00 PM | July 26, 2021

Air Canada District 401 (YUL) Notice of Acclaimed Candidates for Vice Chairpersons

Air Canada District 401 (YUL Airport ) Notice of Acclaimed Candidates for Vice Chairpersons

4:03 PM | July 26, 2021

Air Canada D101: Notice of Acclaimed Candidate for Health and Safety

The recent election call has resulted in the acclamation of the following candidate(s)...

4:00 PM | July 19, 2021

Air Canada D401 (YUL) Writs of Election for 7 Vice Chairpersons

Air Canada District 401 (YUL Airport) Writs of Election for 7 Vice Chairpersons

9:07 AM | July 12, 2021
Displaying results 15-21 (of 261)
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