AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Air Canada: Vacancy for (1) Bilingual Women’s Advocate position – Eastern Region

Unifor Local 2002 is seeking to fill a vacancy for the Air Canada-Bilingual Women’s Advocate position in the Eastern Region.

8:33 AM | June 21, 2021

Air Canada: Vacancy for (1) Bilingual Women’s Advocate position – Atlantic Region

 
Unifor Local 2002 is seeking to fill a vacancy for the Air Canada-Bilingual Women’s Advocate position in the Atlantic  Region.

8:33 AM | June 21, 2021

Air Canada Bargaining Committee Update

Great news! With the high number of members retiring and with the positive outlook on the pandemic recovery, the company has been shifting from layoffs to recalling employees back to the workplace...

4:30 PM | June 15, 2021

Air Canada D101: Notice of Election for 11 Vice Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position...

8:00 AM | June 7, 2021

Air Canada D201: Notice of Election for 2 Vice Chairpersons & 2 H&S Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position...

8:00 AM | June 7, 2021

Air Canada D300: Election - 1 District Chairperson / 3 Vice-Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position....

8:00 AM | June 7, 2021

Air Canada D301: Election - 1 District Chairperson / 1 Health and Safety Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position....

8:00 AM | June 7, 2021
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