AC: Customer Sales and Service / CES

AC: Customer Sales and Service / CES

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.
  

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Air Canada: Vacancy for (1) Bilingual Women’s Advocate position – Eastern Region

Unifor Local 2002 is seeking to fill a vacancy for the Air Canada-Bilingual Women’s Advocate position in the Eastern Region

9:30 AM | March 29, 2022

Air Canada District 101 YVR: Notice of Acclaimed Candidates for Vice chairpersons

Air Canada - District 101 Vancouver: Notice of Acclaimed Candidates for VIce Chaipersons

2:38 PM | March 28, 2022

Air Canada D101: Election - (5) Vice Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s)...

9:00 AM | March 14, 2022

Air Canada language program shines light on divisive culture

Air Canada portrays itself as a company that welcomes diversity and respects individuality. However, the new Contact Centre Incentive Program is offensive, divisive, and discriminatory...

5:00 PM | February 4, 2022

Air Canada D501 YYT: Notice of Election Results for 1 Health & Safety Representative

Air Canada D501 YYT: Notice of Election Results for 1 Health & Safety Representative

2:07 PM | February 4, 2022

Air Canada D501: Election - Notice of Nominated Candidate(s) - Health and Safety Representative

The following members were officially nominated at the close of nominations on: January 24, 2022...

5:30 PM | January 24, 2022

Air Canada D300: Notice of Acclaimed Candidates 2 Vice Chairpersons

Air Canada District #300: Notice of Acclaimed Candidates 2 Vice Chairpersons

2:00 PM | January 24, 2022
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