AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

2021, Déjà vu for Air Canada Members

Canada’s aviation sector had been hopeful that 2021 would have brought some stability and normalcy for all of us...

5:00 PM | January 25, 2021

Unifor Update on Air Canada mitigation

Thank you for your patience as we work through this ongoing and changing process concerning mitigation solutions...

4:15 PM | January 19, 2021


The Executive Board of Unifor Local 2002 is pleased to announce that Sylvie Schmitt, Air Canada Customer Experience Specialist from Winnipeg, MB...

2:30 PM | January 15, 2021

Unifor: Lack of federal government aviation plan contributes to new Air Canada layoffs

Unifor believes the recently announced workforce reductions at Air Canada could have been lessened if the federal government had developed a plan...

1:30 PM | January 13, 2021

Air Canada D501 YYT: Notice of Runoff Election Results (Vice Chairperson)

The District Election Committee is pleased to announce the following election results...

5:30 PM | January 8, 2021

Air Canada D501 YYT: Notice of Run Off Election for (1) Vice Chairperson

Air Canada D501 YYT: Notice of Run Off Election for (1) Vice Chairperson 

3:24 PM | December 15, 2020

Air Canada D501: Notice of Election - Vice Chairperson

This election will be conducted electronically only. Electronic Voting dates and times...

4:00 PM | December 2, 2020
Displaying results 50-56 (of 261)
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