AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Air Canada: Vacancy for National Health and Safety Co-ordinator

The position of a full-time Air Canada National Health & Safety Coordinator is being posted as an anticipated vacancy - effective March 31, 2021.

10:00 AM | November 30, 2020

Air Canada District 401- Montreal: Notice of Election Results Health & Safety Rep

Air Canada District 401 - Montreal: Notice of Election Results for (1) Health & Safety Representative

2:30 PM | November 17, 2020

Air Canada D501: Election - Vice-Chairperson

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position...

8:00 AM | November 16, 2020

Air Canada Montreal District 401: Notice of Acclaimed Candidate

Air Canada Montreal District 401: Notice of Acclaimed Candidate

10:54 AM | November 3, 2020

Air Canada D401:Election for Health & Safety Representative

Air Canada Montreal - District 401:Election for Health & Safety Representative 

10:39 AM | November 3, 2020

Air Canada D401: Election Notice for Vice Chairpersons & Health & Safety

Air Canada - District 401 Election Notice for Vice Chairpersons and Health & Safey Representative

9:05 AM | October 19, 2020

Air Canada CSSA: How to apply for Pension Buyback

In the newly achieved Unifor-Air Canada collective agreement, one of the many gains your Unifor bargaining committee attained was a pension buy-back window...

1:00 PM | July 23, 2020
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