Our members serve as customer service agents at airports and cargo offices in Ottawa, Edmonton, Yellowknife, Iqaluit, and both in the Eastern and Western Arctic. The duties that they perform are processing passengers, processing baggage, ticketing, and reservations ensuring all customer needs are administered. They also ensure the aircraft weight and balance, load forms, waybills, and manifests for shipment of freight and loading of cargo are handled according to company operations.
On November 3, the union was approached by the company to advise that it will have to reduce staff in both airport and cargo locations in Iqaluit...
Unifor Local 2002 is pleased to announce that it has ratified a new collective agreement with Canadian North representing over 200 Customer Service Agents...
Unifor local 2002 is pleased to announce that its bargaining committee has reached a tentative agreement...
It has come to the union's attention that on today's pay statements, our members have received retroactive pay back to February 1, 2016...
Unifor local 2002 is pleased to announce that its bargaining committee has reached a tentative agreement with Canadian North’s Customer Service group...