January 24, 2014 at 3:46 PM
On Thursday, January 23, 2014, an Aeroplan arbitration hearing was held in Montreal in front of Arbitrator Michel Picher.
The 17 grievances brought forward by the union were divided into five categories:
1. Scope work violation
2. Relief agent language
3. Union time off
4. Members’ meeting with union representative
5. Union representation in non-disciplinary meetings
Arbitrator Picher dismissed the grievance on union representation in non-disciplinary meetings and also one of the grievances on union time off.
However Picher allowed our grievances and supported our interpretation of the collective agreement on scope work in regards to RT (request tracker), the language on relief agents, members meeting union reps on company time and two grievances on union time off.
While your bargaining committee is disappointed that the arbitrator did not rule in our favour for two of the grievances, we can be very proud of the work that has been accomplished. The favourable rulings (particularly in regards to scope work violations) will help to secure our work and improve working conditions now and in the future.
We hope that this will mark a new path for a more co-operative and respectful work environment at Aeroplan call centres. Details of the ruling will be available in the union office as soon as they are received from the arbitrator.
In solidarity,
Your Aeroplan Bargaining Committee:
Vince De Sua
Stephen Lussier
Ross McConkey
Jane Winfield
Jamie Ross, Local 2002 President
Marcel Rondeau, Local 2002 Executive Assistant
Leslie Dias, Unifor National Representative