Our members serve as customer service agents at airports and cargo offices in Ottawa, Edmonton, Yellowknife, Iqaluit, and both in the Eastern and Western Arctic. The duties that they perform are processing passengers, processing baggage, ticketing, and reservations ensuring all customer needs are administered. They also ensure the aircraft weight and balance, load forms, waybills, and manifests for shipment of freight and loading of cargo are handled according to company operations.
Our highly skilled members work in Kanata, Ontario and are responsible for overseeing and developing flight crew schedules for both the pilots and flight attendants of Canadian North. They are responsible for monitoring and accumulating the flying times of each crew member, delegating responsibilities, and selecting crew replacements.