Air Canada: Introducing Telework 2.0

Air Canada: Introducing Telework 2.0

November 1, 2022 at 4:00 PM


Dear Colleagues,

Air Canada and your Unifor Bargaining Committees (Revenue and Loyalty) are very pleased to announce that we have reached an agreement on the next steps to further expand the Telework program that will be introduced across the Customer Contact Centres branch in Canada. For our Customer Relations colleagues, the “work-at-home program” will be renamed Telework program and the necessary IT equipment required will be referred to as a Telework kit.


Telework will be available to all frontline employees in Revenue, Loyalty and Customer Relations. To be eligible you will be required to maintain an acceptable internet speed, a safe and secure designated workspace in your home and reside within a 120-minute radius from your office base.

Those interested in participating in the Telework program will need to respond to a survey that will be sent to your work email the week of November 7.

The program will be rolled in phases beginning in November 2022 and ending in November 2023. A certain number of telework kits will be made available at each office and awarded to eligible employees based on seniority. A greater number of kits will be allocated to our Saint John Revenue office to facilitate a telework pilot program launching soon. To address the employment gaps we have been experiencing, a select number of new hires will be brought into the company as a remote work force. This will allow us to better leverage our position to attract and retain new employees in an increasingly competitive job market and allow us to gain experience in onboarding a remote work group.

Our goal is to offer Telework to all frontline Customer Contact Centre team members in a controlled manner to allow a successful employee and management experience. At this time, a small number of specialty functions, such as Leads and Customer Experience (CX), in Revenue Contact Centres, will need to remain onsite because process and technology changes are needed to support a remote work environment. The company and the union have agreed to a joint committee to review the work-at-home option for these functions.


With Telework 2.0, we will take another step in becoming a world-class environment for our employees while delivering excellent customer experiences.

Please look out for the telework survey in your inbox. Over the coming weeks, we will provide more information on program timelines and on the internet speed test requirements. Should you have any questions, please do not hesitate to speak to your local management and union representatives.


Thank you for your ongoing support and commitment to the Telework program.


Anthony Doyle, Vice President, Customer Contact Centres
and Air Canada Bargaining Committee and Aeroplan Bargaining Committee






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