AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

CAW files notice to Bargain with Air Canada

The CAW has filed notice to bargain with Air Canada which freezes the terms and conditions of the Collective Agreement...

8:00 AM | January 26, 2011

Air Canada Bargaining Committee finalizes bargaining preparations

During the week of January 10-13th 2011, the Air Canada Bargaining Committee met in Toronto to finalize bargaining preparations...

3:00 PM | January 18, 2011


Bargaining news for Air Canada members

9:15 AM | December 14, 2010

Air Canada Bargaining Committee meets to compile Members’ priorities

The Air Canada Bargaining Committee met the week of November 1st to compile the bargaining priorities based on the members’ proposal surveys and meetings...

2:30 PM | November 4, 2010

Air Canada Proposal Meetings begin today

Proposal meetings are an opportunity for the membership to present, debate and vote on their proposals for the next round of bargaining.

9:30 AM | October 12, 2010

Air Canada Bargaining 2011: A time for progress

On September 29, 2010, Local 2002 President Leslie Dias welcomed the leadership of CAW-Air Canada in Toronto for a Pre-bargaining Leadership Meeting.

9:30 AM | October 1, 2010

Jim Stanford's leadership presentation: 10 Reasons Why Air Canada Workers Deserve A Raise

On Wednesday, September 29, CAW Economist Jim Stanford presented the following presentation to the leadership...

8:00 PM | September 29, 2010
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