AC: Customer Sales and Service / CES

AC: Customer Sales and Service / CES



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.


Council of Unions: 2009 Share Trust Agreement Update #5

The Council of Unions met with the Company on Friday, September 15th...

9:45 PM | September 20, 2023

Air Canada : Vacancy for Full-Time EAP Co-ordinator

The Employee Assistance Program Co-ordinator provides confidential support to Unifor 2002 members...

2:00 PM | September 6, 2023

Air Canada: New Contact Centre Leads Being Introduced in Toronto and Montreal

The Bargaining Committee was approached by Air Canada in June 2023 to discuss the re-introduction 

10:39 AM | August 21, 2023

Tracey Potter: Appointed to Air Canada Mainline – Grievance Coordinator

The President of Unifor Local 2002 is pleased to announce the newest addition to our Local 2002 team –Tracey Potter has been appointed to the 

8:40 AM | August 2, 2023

Air Canada Bargaining Update: PIPEDA

Here is a point of clarification following the message we sent last week....

4:00 PM | August 1, 2023

Air Canada D101 Vancouver: Notice of Acclaimed Candidate - H&S Representative

Air Canada D101 Vancouver: Notice of Acclaimed Candidate - H&S Representative 

1:37 PM | July 14, 2023

Air Canada D401: Notice of Acclaimed Candidates - Vice Chairpersons

Air Canada D401 Montreal : Notice of Acclaimed Candidates - Vice Chairpersons

8:59 AM | July 5, 2023
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