AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.
  

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Air Canada: Achieving new lows

The peak travel season is here and Unifor members are experiencing implausible working conditions from creeping flight delays, canceled and oversold bookings, irregular operations, and long lineups at customer service desks...

4:00 PM | June 30, 2022

Air Canada: Greetings from the new Bargaining Committee

The newly elected members of the Bargaining Committee held their first in-person meeting in Toronto on June 6. Members were also sworn-in for the upcoming term...

12:00 PM | June 10, 2022

Air Canada: We are in this together (unless you are an above-the-wing employee)

On May 31, 2022, Air Canada’s Corporate Resource Planning department issued a bulletin to those employees in below-the-wing positions, enticing them with double-overtime pay (time-and-half for part-time employees)...

4:30 PM | June 3, 2022

Air Canada CSSA: Notice of Elections Results -Bargaining Committee Pacific & Atlantic Regions

Air Canada CSSA: Notice of Elections Results -Bargaining Committee Pacific & Atlantic Regions

3:39 PM | May 12, 2022

Air Canada District 101 YVR: Notice of Acclaimed Candidates - 2 Health & Safety Representatives

Air Canada District 101 YVR: Notice of Acclaimed Candidates - 2 Health & Safety Representatives

8:30 AM | May 3, 2022

Unifor successful with Judicial Review on Monitoring and measuring grievance

Your Union has won a key battle in protecting members' rights at Air Canada...

5:00 PM | April 29, 2022

Air Canada CES: Bargaining Committee - Notice of Nominated and Acclaimed Candidates for 5 BC Reps

Air Canada CES: Notice of Nominated Candidates (Atlantic & Pacific Region) and Acclaimed Candidates for (1 Central, Eastern and Western Region.

1:15 PM | April 29, 2022
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