AC: Customer Sales and Service

AC: Customer Sales and Service

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Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Air Canada D302: Election - 1 District Chairperson / 2 Vice-Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position...

8:00 AM | June 7, 2021

Air Canada D401: Election - 1 District Chairperson / 12 Vice-Chairpersons

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position...

8:00 AM | June 7, 2021

Air Canada D401: Notice of Acclaimed Candidates Health & Safety Reps

Air Canada District 401 Montreal : Notice of Acclaimed Candidates Health & Safety Representatives

3:31 PM | May 31, 2021

Air Canada D401: Election - Health and Safety Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place...

7:00 AM | May 17, 2021

Council of Unions Communication #3

This message is being distributed on behalf of The Council of Unions. The Council of Unions was established to represent the interests of the unionized employees of Air Canada during a turbulent time that included pension insolvency...

2:00 PM | April 27, 2021

Air Canada CSSAs: Update: Early Retirement Incentive Programs

As communicated on March 5th, your Air Canada Bargaining Committee has been meeting regularly with the senior leadership of Air Canada

12:48 PM | April 15, 2021

Air Canada: Clarification on Mask Policy

The Bargaining Committee was advised of the new Mask Wearing Policy yesterday afternoon during a Zoom Meeting...

3:30 PM | February 5, 2021
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