AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

Air Canada D304 CJM: Writs of Election for 1 District Chairperson

Air Canada District 304 CJM Writs of Election for 1 District Chairperson

8:56 AM | July 12, 2021

Air Canada: David Peng Appointed to Central Region Bargaining Representative

Unifor National has announced that Frances Galambosy has been appointed as National Service Representative, Airline Sector effective July 18, 2021. 

5:15 PM | July 8, 2021

Unifor Local 2002: Notice of Election results for District Chairperson

Notice of Election Results - District Chairpersons for Districts 301, 302 and 401.

3:17 PM | July 5, 2021

Air Canada: Vacancy for (1) Grievance Coordinator

Unifor Local 2002 is seeking to fill one (1) vacancy for the Air Canada Grievance Coordinator position. This position is an appointed position

9:23 AM | July 5, 2021

Air Canada D101 - Election: Health and Safety Representative

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position...

7:00 AM | July 5, 2021

Simplified Recall Process for members at Air Canada

Air Canada has secured new software that will streamline the recall process for members returning to work...

11:00 AM | June 29, 2021

Air Canada District 401: Notice of Nominated Candidates for DC and Acclaimed VCs

Air Canada District 401: Notice of Nominated Candidates for District Chairperson and Notice of Acclaimed Vice Chairpersons.

3:12 PM | June 22, 2021
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