November 25, 2025 at 8:00 AM
Providing safe, respectful, and accessible service to passengers with disabilities (SSRs) is a fundamental responsibility for all CSR Unifor members working at Porter Airlines. Recently, the company approached the union with several examples where our members could improve the level of service that we are known for.
As we move into the peak winter season, we will see flight levels increase and passenger attention heightened, but our kindness and compassion to all customers must remain at the forefront. To this degree, we all must approach every passenger with the same amount of care and attention that they deserve. This also means assisting passengers who use wheelchairs, passengers who are blind or have visual impairment, and any other passengers requiring special services. This is part of our scope work and it is legally required under the Canadian Transportation Agency (CTA) regulations.
The Canadian Transportation Agency is clear about the level of service expected for air travel. As stated in Take Charge of Your Travel: A Guide for Travellers with Disabilities:
"Carriers are required, upon request, to help you through the terminal to the boarding gate/platform and all the way to your seat on board if needed."
This standard reflects the level of care we must consistently uphold, and it reinforces why this work rightfully belongs to our bargaining unit.
When we perform this work consistently and professionally, we protect passengers, and we protect the work that belongs to us. When accessibility standards are not met, the company can face significant CTA penalties, and that puts our scope work at risk. Employers have used service failures in the past to justify shifting or contracting out work, and we cannot give them any excuse to question our ability to meet these standards. Protecting our scope work protects our jobs, our hours, and our bargaining strength.
If at any point you believe you may not be able to complete an accessibility related service, or you require assistance to ensure the passenger receives proper support, you must contact a Lead or Supervisor immediately. Doing so ensures the company is aware of the situation, provides the help needed, and confirms that you acted responsibly. Proper communication is essential to protecting both passenger safety and our scope work.
Supporting passengers with disabilities is not only a legal requirement, but also a reflection of our commitment to dignity, and safety. Unifor Local 2002 members of District 364 take pride in delivering compassionate, professional service, and this work remains an important part of our role at Porter Airlines.
If you have questions about your responsibilities that may apply, please contact your Unifor 2002 Union representative or Porter supervisor.
For more information on accessibility requirements, members can refer to the Canadian Transportation Agency’s publication Take Charge of Your Travel: A Guide for Travellers with Disabilities.
In solidarity,
Aaron Dell
Unifor 2002 District Chairperson, YOW D364
David Robinson
Unifor 2002 District Chairperson, YTZ D362
Harold Bateman
Assistant to the Unifor Local 2002 President
25-11-24 Porter CSR membership update re Supporting Passengers EN.txt