AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

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Notes from negotes: Issue 11

Negotiations have followed a slow and sometimes turbulent course since opening on January 26, 2015...

6:30 PM | March 20, 2015

Notes from negotes: Issue 10

Over the past week, your Air Canada bargaining committee has met several times with the company to exchange revised proposals and observe presentations...

4:30 PM | March 6, 2015

Notes from negotes: Issue 9

It takes up to 15 days for a formal appointment of a conciliation officer to be completed, after which time lines come into effect...

12:30 PM | February 27, 2015

Air Canada adopts unusual bargaining strategy

Air Canada's rushed application for conciliation is premature and a departure from previous bargaining patterns...

2:00 PM | February 26, 2015

Notes from negotes: Issue 8

Shift trading is a win-win for members and Air Canada...

5:15 PM | February 20, 2015

Air Canada using technology to unilaterally impose changes to shift trading

The company has finally released a bulletin announcing changes to the shift trade policies...

9:12 AM | February 18, 2015

Air Canada, Notes from Negotes: Issue 7

Moving our bargaining agenda forward...

7:34 PM | February 13, 2015
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