AC: Customer Sales and Service

AC: Customer Sales and Service



Air Canada Customer Sales & Service agents (Concierge/Leads at Airports)
Our members perform in person, passenger sales, and service functions at Airports. Members disseminate information, process reservations, checking in of customers, provide operational leadership, issue tickets, and other related duties as required.

Air Canada Contact Centre
Our members make reservations for customers, process reservation messages, assemble reservations data, monitor social media channels, and other related duties.

Air Canada Customer Journey Management (CJM)
Our members perform flight editing, connection handling, and book hotels. They also ensure proactive and effective customer recovery during irregular operations. They support SOC (System Operations Centre), Airports, and Call Centres by coordinating and implementing customer recovery plans (rebooking, and compensation).

Air Canada Customer Relations
Our members respond to inquiries directed to the Customer Relations department at Air Canada. They sort and distribute customer correspondence. They authorize or amend reservations, determine appropriate payment of compensation, and perform other related duties.

View All News

Air Canada's HR Connex Centre Repatriates to Canada

We are pleased to announce that a solution to the service failures many of our members have reported and experienced with respect to HR Connex Centre (located in the Philippines), has been reached...

5:30 PM | October 30, 2018

Unifor Local 2002 - Air Canada Retirees: Voluntary Benefits Buyout Program

Air Canada recently announced it was introducing a voluntary buyout program that will allow eligible retirees and surviving spouses to exchange their life insurance and retiree health benefits for a cash settlement and a Health Service Spending Account (HSSA), respectively...

12:00 PM | October 1, 2018

Unifor opens talks with Air Canada

Bargaining for a new collective agreement has begun between Unifor Local 2002 and Air Canada...

4:30 PM | September 21, 2018

Air Canada CSSA’s: Bargaining Proposal Meetings

Air Canada CSSA’s: Bargaining Proposal Meetings 

PLEASE NOTE: Time Change for Air Canada CSSA's - Toronto Pearson 
Meeting at 19:00-20:00 has been canceled at the Sheraton Gateway, for September 13. Last session will take place from 18:00-19:00

3:04 PM | September 13, 2018

Air Canada Bargaining Survey Deadline for Customer Sales & Service Agents: July 31, 2018

As previously communicated, the Union is preparing to enter into early collective bargaining...

1:30 PM | July 18, 2018

Air Canada D301 Toronto: Election Notice for (1) Vice Chairperson

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s).

9:00 AM | July 16, 2018

Air Canada: Vacancy for (1) Bilingual Women’s Advocate position in Eastern Region

Unifor Local 2002 is seeking to fill one vacancy for the Air Canada- Bilingual Women’s Advocate position in the Eastern Region. 

10:00 AM | July 13, 2018
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